In-Room Dining Order Taker

Mandarin Oriental, Boston is looking for an In-Room Dining Order Taker to join our In-Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the In-Room Dining Department in Boston, Massachusetts, the In-Room Dining Order Taker is responsible for answering guest telephone requests for breakfast, lunch, dinner and overnight orders.

The In-Room Dining Order Taker reports to the In-Room Dining Manager.

As In-Room Dining Order Taker, you will be responsible for the following duties:

• Taking accurate food and beverage orders over the phone from hotel guests and entering them into the computer.
• Demonstrating pleasant and professional telephone etiquette in accordance with Forbes 5-Star standards when taking orders and quoting accurate timing for delivery.
• Arranging amenity assignments and deliveries.
• Updating guest preferences.
• Performing side work duties including, but not limited to, folding napkins, clearing tables and trays, and organizing paperwork.
• Assisting In-Room Dining Servers in daily operations.
• Providing excellent service to all guests.
• Other duties as assigned by management.

As In-Room Dining Order Taker, we expect from you:

• A minimum of two years’ experience in a similar position in a luxury hotel property.
• Must have excellent telephone skills.
• Able to work in a fast-paced, dynamic operation. Must be able to handle multiple tasks at the same time.https://careers.mandarinoriental.com/jobs/in-room-dining-order-taker-boston-massachusetts-united-states-99066869-2145-495d-b873-3c239202e56f