Duty Manager – Russian

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Duty Manager – Russian

Mandarin Oriental, Muscat is looking for a Duty Manager – Russian Speaking to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the Role:

As a Duty Manager – Russian Speaking, you will be responsible for overseeing the daily hotel operations during assigned shifts, ensuring exceptional guest experiences and seamless service delivery in line with the luxury standards of Mandarin Oriental Hotel Group. You will act as the hotel’s representative, managing guest relations, operational coordination, service recovery, and team support while delivering the Group’s legendary service philosophy.

The role requires fluency in Russian and English to effectively support Russian-speaking guests, VIPs, residents, and visitors while creating memorable experiences that exceed expectations.

Key Responsibilities:

  • Deliver exceptional and personalized service to all guests, ensuring alignment with Mandarin Oriental luxury standards.
  • Serve as the primary contact for guest concerns, requests, and escalated service issues.
  • Welcome and engage with VIP guests, long-stay guests, and Russian-speaking guests.
  • Proactively anticipate guest needs and take ownership of resolving concerns promptly and professionally.
  • Monitor guest satisfaction and implement service recovery measures when required.
  • Ensure all guest interactions reflect the values and service culture of Mandarin Oriental.https://careers.mandarinoriental.com/jobs/duty-manager-russian-speaking-muscat-muscat-governorate-oman

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

FO Agent

Job for: Locals

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.   Discover some of the benefits we offer:   My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique […]

Spain

FOM

Job for: Locals

Do you dare to be the owner of your professional career in an inspiring world? 😉🌟 Mission: Your role oversees the customer-facing aspects of Hotel Ben Marsalforn Affiliated by Melia, Casa Azure Melia Collection and Palazzo Giuseppe Melia Collection located in Gozo, ensuring a positive and efficient experience for guests, profitability, control costs and quality […]

Malta

FO Agent

Job for: Locals

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀   Discover some of the benefits we offer:   My MeliáRewards: Participate in our exclusive loyalty program, […]

Italy

GSA

Job for: Locals
Indonesia

Front Office Trainee

Job for: Locals

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences […]

Switzerland