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The Guest Service Supervisor is responsible for overseeing and coordinating the daily operations of the Guest Service department, ensuring compliance with service standards and the proper execution of operational processes. Their primary objective is to guarantee an exceptional guest experience by efficiently addressing requests, anticipating needs, personalizing the guest’s stay, and promptly managing any issues, with the aim of achieving the highest levels of guest satisfaction.
Supervises and coordinates the Guest Service team, ensuring the efficient execution of the department’s daily operational processes and procedures. Guarantees that every guest interaction reflects the service and hospitality standards established by the company and brand.
It promotes personalized attention, anticipating guests’ needs and seeking to exceed their expectations throughout their stay.
Oversees the proper management and follow-up of guest requests, comments, complaints and requirements, ensuring timely responses and effective solutions.
Coordinate with the different hotel departments to ensure effective communication and a comprehensive response to guest needs.
It tracks VIP guests, repeat customers, special occasions, and any other segment that requires differentiated attention.
Oversees the implementation of the Guest Service strategy, ensuring that the team knows and complies with the established protocols and standards.
Manages and tracks guest-related incidents, applying the appropriate protocols and escalating cases when necessary.
It contributes to the achievement of the additional revenue targets set for the department.
Ensure that the recommendations made to the guest are personalized, timely, and aligned with service standards.
Minimum 1 year of experience in the Guest Service, Guest Experience, Front Office or any other department directly focused on customer service.
https://careers.melia.com/job/Punta-Cana-GUEST-SERVICE-SUPERVISOR/1440262633/
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique […]
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