Guest Relations Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Supervisor

About us:

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city’s premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year.

Your day to day:

As the Guest Relations Supervisor, you will provide a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value.

DUTIES AND RESPONSIBILITIES:

  • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
  • Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Greet VIP guests and conduct special check-in and check-out services for these guests.  Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner.
  • Identify return guests and VIP’s in advance. Assign premium guest rooms and coordinate closely with other departments to forward relevant information.
  • Deliver and/or coordinate the deliver of services and/or amenities (such as flowers) to VIP guests.   Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.  Coordinate and/or confirm reservations as needed.
  • https://careers.ihg.com/en/job-details/?jobref=Guest+Relations+Supervisor+Full-Time+_+InterContinental+Miami+Downtown%7cUS%7c170841#180540

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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