Front Office Guest Service Assistant

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Guest Service Assistant because together, we are better. Start your career at Sheraton, where you don’t just work – you belong.

Position Summary:  

• Be the connecter and facilitator of collective power and supervise the front office team, supporting them with general operational tasks

• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations

• Assist guests arriving and departing the hotel through the check in and departure process

• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements

• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

• Take guest reservations and perform cash handling & credit card responsibilities

• Oversee service standards whilst identifying and implementing improvement initiatives

• Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential

• Plan and execute team building activities for your team as together we are better.

Our Benefits:  

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program    https://careers.marriott.com/front-office-guest-service-assistant-airport-representative/job/P1-7560154-0