Food & Beverage Executive, Banquet

Position Statement

The Food & Beverage Executive, Banquet is concerned with the efficient and professional service of food and beverages within the Banquet, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team member while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

What will I be doing?

As the Food & Beverage Executive, Banquet, you will be responsible for performing the following tasks to the highest standards:

• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Make suggestions on the menu that might suit guests of different nationalities.
• Actively check team members’ product knowledge on each shift.
• Check the event resume for the day, ensuring that the event space and team members are schedule accordingly.
• Ensure that all team members are briefed for the details of the shift ahead.
• Greet guests with smiles and offer assistance with drinks, self-introduction, set up of equipment, etc.
• Ensure that all service procedures are carried out to the standards required.
• Replenish drinks, not letting cups or glasses become empty.
• Take personal responsibility for the service experience of all guests in the banquet by visiting and introducing yourself to them and actively checking on their satisfaction.
• Knowledgeable of departmental standards, explaining these standards to the team.
• Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Manager.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to anticipate guests needs.
• Positively end the guest experience by checking on satisfaction.
• Present all guests’ checks promptly on request with a feedback form and brochure.
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/210695