Reception Team Leader

Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel.

This position is for a Reception Team leader will welcomes the guests and provides support to all Front Office department as well as working closely and helping all hotel departments.

This 4-stars hotel has 148 rooms and 8 meeting rooms and is located in the heart of the city centre.

Do not miss this exciting opportunity and apply today to be part of this amazing team and be our Reception Team Leader !

Please only apply if you have the right to work in UK!

PROFILE / PERSONALITY

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow-up
• Convey the image of the brand and the hotel

OVERVIEW OF DUTIES FOR RECEPTION TEAM LEADER

• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Front Office operations including nights
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach
• Handle guest correspondences on telephone, emails, fax, face to face and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are available according to arrival times
• To ensure that payments  handling procedures are followed as per the company policy
• https://careers.accor.com/global/en/job/reception-team-leader-in-novotel-birmingham-centre-birmingham-united-kingdo-jid-116738