Duty Manager

Duty Manager

London Marriott Hotel County Hall

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Duty Manager is responsible for overseeing daily Front Office and hotel operations, ensuring exceptional guest experiences and the smooth running of the hotel in the absence of senior leadership. This role leads guest relations, manages VIP experiences, handles guest concerns, supports operational departments, and acts as Manager on Duty while maintaining Marriott service standards and driving guest satisfaction.

What you’ll do

• Lead Front Office operations and manage lobby activities to ensure a seamless arrival and departure experience for guests.
• Act as Manager on Duty and oversee the smooth operation of the hotel in the absence of senior management.
• Welcome and personally assist VIP, repeat, and long-stay guests while coordinating amenities, room inspections, and special requests.
• Resolve guest complaints and service issues using the LEARN process and ensure timely follow-up on guest concerns.
• Coordinate with all hotel departments to ensure operational excellence and exceptional guest satisfaction.
• https://careers.marriott.com/duty-manager-london-marriott-hotel-county-hall/job/P1-7656874-0