Sales Account Executive, UK&I

The Sales Account Executive will work within the ASO UK&I team to support transient and group business across Hilton’s portfolio of hotels. The role will manage a defined account base, contribute to account plans, support transient RFP activity, help convert group opportunities and present relevant Hilton updates to customers. The role will also include business development activity, including identifying prospective customers, supporting negotiations for transient and group opportunities and representing Hilton at selected customer meetings, trade shows and industry events.

Planning Activities 

• Supports transient and group strategy for the assigned account base in line with Hilton revenue priorities.
• Uses a total account management approach to understand where the strongest opportunities exist across transient, group, meetings and business development activity.
• Identifies and evaluates new business opportunities within the current account base and agreed prospect accounts.
• Contributes to account development plans and supports communication of key actions, opportunities and updates internally and externally.
• Supports customer RFP activity, increasing the number of relevant solicited and accepted hotels to help drive market share.
• Follows agreed processes for managing the account portfolio, ensuring activity is accurate, timely and aligned to team priorities.
• Takes ownership for agreed actions and activities within the assigned account base, escalating risks or opportunities where appropriate.
• Develops strong working relationships with key hotels receiving business from the account portfolio, building understanding of hotel needs and commercial priorities.

Organizing Activities 

• Implements agreed activity plans to support the strategic direction of the account base and Hilton’s revenue strategies.
• Manages the RFP process with guidance from the manager and support from RFP Support and Sales Support teams, ensuring procedures support the customer and drive business into Hilton.
• Coordinates tasks with Hilton Direct, Project Desk and Sales Support to ensure customer requirements are progressed efficiently.
• Provides clear and timely updates to internal and external stakeholders.
• Tracks the impact of customer activity and marketing initiatives on account performance.
• Builds effective working relationships with customers to understand needs, influence decisions and secure repeat business.
• Networks with sub-account handlers, global leads and internal stakeholders where relevant.
• Strengthens relationships with key hotels and aligns activity where it can support conversion and market share growth.
• Maximises opportunities by developing relationships with relevant third parties, including MICE agents and TMCs.
• Supports the creation, implementation and communication of account strategies, delivering agreed targets and activity goals.
• Develops practical Account Plans with clear objectives, timelines and sales activities to support account penetration.
• Identifies key customer contacts, influencers and decision makers, using this understanding to support conversion and relationship growth.
• Communicates account activity, opportunities, risks and successes on a regular basis, including quarterly account updates where required.

Directing Activities 

• Coordinates agreed actions with Sales Support, Hilton Direct and Project Desk, encouraging timely follow-up through clear communication.
• Reviews Account Plans regularly with their manager, updating Salesforce records accordingly.
• Supports account-specific marketing and customer engagement initiatives to help drive business.
• Contributes to marketing activity that underpins account strategies and supports increased market share.https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/222355