In-Room Dining Server
W Edinburgh
At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.
As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Position Summary
Reporting to the In-Room Dining Manager, the In-Room Dining Server plays a key role in the guest experience by serving food and beverages directly to guests in the comfort of their rooms and creating a welcoming home-away-from-home experience. This role requires excellent attention to detail, strong guest interaction skills, and the ability to thrive in a fast-paced environment.
What you’ll do
- Ensure food and drinks are perfectly presented before serving to guests.
- Serve food courses and alcoholic beverages to guests in their rooms.
- Answer guest questions regarding menu selections, food preparation methods, available modifications, and allergens.
- Communicate with the kitchen regarding guest questions, wait times, product availability, allergies, dietary requirements, and special requests.
- Maintain cleanliness of work areas, china, glassware, and silverware before serving guests.
- Restock items to ensure operational readiness.
- Present accurate guest checks and process payments for services rendered.
- Follow health and safety guidelines and report accidents and injuries in accordance with company policies.
What you’ll bring
- Strong organisational and multitasking skills.
- Ability to remain calm under pressure.
- Ability to prioritise effectively.
- Confidence interacting with guests.
- Strong communication skills.
- Positive mindset.
- Genuine passion for working in hospitality.
Our Benefits
At Marriott, we put people first — it’s one of our distinctive core values.
- Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
- Associates receive paid leave to use for vacations, sick time, holidays and more.
- Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
- https://careers.marriott.com/in-room-dining-server-w-edinburgh/job/P1-7690101-0
