JOB SUMMARY Entry level management position that assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in […]
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service […]
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow […]
