JOB DESCRIPTION A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP […]
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests […]
Assist servers in providing fast and courteous service of food and beverage to guests by clearing and setting tables and performing miscellaneous tasks. KEY DUTIES: Clear, clean, and set tables according to established service standards. Clean and/or wipe down tables, chairs, walls, windows, mirror and floors of restaurant. Separate dirty china, glassware and silver and […]
1. 客房清洁与整理-按照标准流程清洁客房，确保房间内设施正常运行，发现问题及时报修，检查并补充迷你吧、茶饮、洗漱用品等消耗品，处理客人提出的额外需求； 2.公共区域维护-负责楼层走廊、电梯间、服务间等公共区域的清洁工作，确保工作车、清洁工具整洁有序，及时补充清洁用品； 3.安全与物品管理-检查客房内是否有遗留物品，并按规定上交客房部，发现可疑物品或安全隐患立即上报，遵守酒店钥匙管理制度，确保客房安全； 4. 客户服务-礼貌回应客人需求，提供高效、友好的服务，遇到客人投诉或特殊要求时，及时与上级沟通解决； 岗位要求 1.1年以上高端酒店/五星级酒店客房服务经验，接受过系统化房务培训； 2. 身体健康，能适应长时间站立、弯腰及体力劳动，具备基本的清洁知识和操作技能； 3. 形象整洁，无明显纹身/夸张发型，符合酒店着装规范； Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today. https://careers.ihg.com/en/job-details/?jobref=%e5%ae%a2%e6%88%bf%e6%9c%8d%e5%8a%a1%e5%91%98+Room+Attendant%7cIHG_en_ZA%7c146053#450396
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