POSITION SUMMARY Provide direction to the team of Mini Bar/Refreshment Center Attendants. Assist with opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. and facilitate positive guest experience with the in-room refreshment center. Inventory refreshment center, in-room accessories and promotional materials and replace if […]
POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with […]
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
