宾客服务主管 Guest Service Supervisor

 Desvription 工作职责

• Review arrival information on a daily basis; VIP, Loyalty member, Regular guest, Groups, special requests, etc. Follow up with Housekeeping and Room Service
• 查看当天抵店客人信息，包括贵宾，会员计划， 常客，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和客房送餐部
• Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
• 负责正确 的登记程序、填写登记卡、房间分配、信用方针等
• Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out of order rooms, to ensure correct room status at all times
• 与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，随时确保正确的房间状态信息
• Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices
• 负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票
• Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges
• 负责团队抵店前的准备工作，确认团队总房价以确保正确收款
• Responsible for correct check-out procedure following hotel’s policies and procedures
• 负责遵守酒店政策与服务程序，正确完成客人离店手续
• Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs
• 熟练掌握酒店所有合作促销计划，同时确保接待员熟悉掌握
• Maintain good knowledge of the loyalty program, ensuring correct handling, prepares reports and actively participates in enrolling new members
• 熟悉会员计划，确保正确处理、准备报表以及积极参与发展新会员
• Assist in resolving accounting matters; disputes, missing back-ups etc
• 协助解决财务问题，包括有争议的帐目及丢失的信息备份等