Account Executive

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Account Executive Italy, you’re not just supporting the procurement and inventory management process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Position Statement

The role will report into the Director Customer Engagement West & South Europe and you will work closely with the Regional Procurement Manager Italy and team. You will be responsible for business development and account management of all hotels while driving additional scale and revenue to the Hilton.

Position Summary:

Account Management and Business Development (65%) 

• Visit partner hotels to realize operational savings using HSM’s suppliers.
• The first point of contact for clients in region.
• Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone.
• Explore opportunities for new and existing customers.
• Engage professionally with various hotel stakeholders.
• Find new customers (leads) and excite them for HSM services.
• Onboard new Hotels, make sure they are familiar to our suppliers & purchasing software.
• Perform follow up duties.
• Review data to determine opportunities & improvements.
• Develop and execute account plan for each customer.
• Monitor participation to Hilton Programs to drive scale, savings & revenue.
• Assist customers in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products.
• Communicate information regularly to customers, hotel purchasing team members and or other hotel departments as and when needed.
• Producing pricing benchmarks on customer’s incumbent suppliers to show value of HSM, including new market trends.
• Ensuring Hilton Supply Management knowledge is up to date.

Data Management  (15%)

• Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information.
• Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution.
• Maintain systems and procedural documentation including contracts management across all client bases.
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