Night Auditor

A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies.

What will I be doing?

As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor must perform the following tasks to the highest standards:

• Ensure the maintenance of professional financial standards throughout the hotel
• Undertake a review of end-of-day takings against logged reports
• Edit all reports to ensure accuracy and full completion
• Investigate any anomalies found between daily reports and takings
• Assist the Night Manager in emergency situations
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyhttps://jobs.hilton.com/apac/en/job/HOT0CJ3J/Night-Auditor