Night Auditor

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe’s most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

The Night Auditor is responsible for ensuring the hotel’s operational and financial continuity during the night shift, combining excellence in guest service with accuracy in accounting and auditing processes.

He or she acts as the main representative of the Front Office in the absence of the Night Manager during the night, ensuring a safe and seamless experience aligned with the hotel’s luxury standards, while correctly executing the daily financial closing.

Responsibilities

Guest Service and Night Operations

• Welcomes, registers, and bids farewell to guests during the night shift, ensuring professional, warm, and efficient service.
• Acts as the main point of contact for guests overnight, handling requests, concerns, and special situations with autonomy and sound judgment.
• Resolves complaints and sensitive situations in accordance with established protocols, escalating to management when necessary.
• Ensures a safe, calm, and comfortable environment in public areas and the lobby during the shift.
• Promotes and performs upselling of rooms and hotel services when operations allow.

Night Audit and Financial Control

• Fully and accurately executes all night audit and daily closing procedures.
• Reviews rates, routings, taxes, charges, and transactions to ensure financial integrity.
• Performs cash reconciliations, fund balancing, and cash control in accordance with Finance department standards.
• Generates and distributes nightly financial and operational reports within established deadlines.
• Identifies discrepancies, errors, or process deviations and reports them in a timely manner.

Operations and Security

• Oversees lobby and public area activity during the night shift, ensuring order and compliance with standards.
• Coordinates with Security and Maintenance regarding any technical issues or risk situations.
• Actively participates in emergency management in accordance with the hotel’s emergency response plan.
• Controls access and manages the issuance and safekeeping of master keys when required.https://careers.accor.com/global/en/job/night-auditor-in-fairmont-la-hacienda-costa-del-sol-san-roque-spain-jid-85348