– Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
– Responding to guests needs and anticipating their unstated ones.
– Ensure special guests
– Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
– Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
– Recommend local tourist spots
– Excellent problem-solving and multitasking skills.
– Customer service drive with outstanding communication and active listening skills.
– Must be proficient with reservations handling and process and familiar with Opera/Micros system.
– Excellent communication skills in English (verbal and written).
– Excellent organization
– Ability to observe business etiquette and maintain a professional appearance.
– Customer service drive with outstanding communication and active listening skills
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Diploma
3
1
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