Agent Front Desk

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

• What We Need from You –

  In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
  Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays.

  Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

  Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.

  Fluency in the local language – extra language skills would be great, but not essential.

  Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic math and computers

  Flexibility – night, weekend and holiday shifts are all part of the job.

  You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

  Experience – ideally, you’ll have spent at least one year in a front desk or guest service position.

  Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

   

  The hourly pay range for this role is $15.00 to $16.56.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

   

  https://careers.ihg.com/en/job-details/?jobref=Agent+Front+Desk%7cUS%7c164985#172499