Amari Host

Description:

• Set in Malaysia’s rapidly developing capital
• our hotel is located in the heart of KL Eco City
• Bangsar and directly connected to LRT Station and KTM Commuter Station. Amari Kuala Lumpur is ideally located in between Kuala Lumpur and Petaling Jaya with 252 guest rooms ranging from well- appointed Superior rooms
• Deluxe rooms
• Club Deluxe rooms and Club One Bedroom Suites.

  Proactively seeks out guests and addresses their service and information needs in a professional

• positive
• and timely manner.
  Welcome
• assist
• communicate and enhance VIP & Loyalty Members’ stay and experience including special request
  Master the knowledge and latest information of local destination
• activities and events nearby to recommend the guests to explore the locale
  Assists and communicates with other Team Members to ensure proper service coverage and prompt guest services
• perform service recovery within the empowerment grid to provide personalized solutions and satisfy guest request personally
  Welcomes and acknowledges every guest with a smile
• eye contact
• friendly verbal greeting and uses guest name whenever possible.
  Possess the operations excellence knowledge and skill to improve guest satisfaction
  Ensures guest profiles in Opera are updated with guest preference
• feedback and special request details.
  Be accountable for all VIP and Loyalty Member’s special preferences and requests to be delivered or communicate and explain if the hotel cannot deliver or fulfil the requests
  Reports issues and trends to Management in order to gain support and enhance service offered.
  Proactively bids farewell to departing guests
• seeks to receive feedback about the stay and encourages guests to return to the property.
  Offers departing guests a name card in order to allow them to get in touch with someone at the property in the future (to book a future stay
• to inquire about lost & found
• etc.).
  Ensures guests with disabilities are entirely comfortable and ensures all departments and Management are aware.
  Proactively use online source of information such as Google to find possible information for guests including to ease the language barrier with the guests
  Work closely with the hotel’s social media personnel to create
• go through the standard proof-reading processes and post destination information on social media account of the hotel on weekly basis. Ensures that PC Tablet internet connectivity is activated at all times for instant access to assist guests with their queries.
  Works with MFO to ensure GSS comments are updated in guest profile for future reference.
  Together with MFO and Hotel Management to monitor Guest Satisfaction Survey and Feedback
  Maintains a good relationship with 3rd party service providers (e.g. excursions
• golf
• restaurants etc.).
  Is knowledgeable of Hotel’s F&B offerings and special events
• banquets and meetings products.
  Is fully knowledgeable of
• and can actively recommend
• Breeze Spa treatments
• products and opening times (if applicable).
  Is fully knowledgeable of and actively promotes Kids Club (if applicable) and Fitness Gym with opening times and services and machines available.
  Is able to provide basic assistance with technical questions relating to guest internet connectivity
• iPads
• telephones and the TV system.
  Is knowledgeable of local and national events and general information.
  Supports a socially responsible atmosphere and awareness within her area of responsibility.

Qualifications:

• Diploma in Hospitality Management or related field.

  Send your CV to:
  careers.kualalumpur@amari.com

  Positions are open to all local and permanent residence of Malaysia only.

  Only shortlisted candidates will be contacted.

Education:

Diploma

Years of experience:

-3

Number of positions:

1