Area Sales Specialist

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Reports To: Director of Sales & Marketing

General purpose: The Sales Specialist provides administrative support to the Sales Team, easily accessing and maintaining the organizational structure that keeps necessary information at the command of the Sales Team. Dependable, punctual and enthusiastic, the Sales Specialist is a go-to, flexible member of the team, able to quickly adapt and serve in whatever capacity is needed at a moment’s notice.

Specific Responsibilities:

• Point of contact for incoming leads; acts as designated lead coordinator for Delphi. Lead catching responsibilities include, but are not limited to providing initial response, generating inquiry/booking in Delphi, assigning/introducing appropriate sales team contact, and providing pricing and informational materials.
• Demonstrates a commitment to customer service by soliciting and responding promptly to guest communication and exceeding guest expectations.
• Deliver the best service, quality and value to every customer, every time.
• Coordinates with group contacts prior to arrival.
• Finalize and distribute weekly Resumes. Attends Resume and BEO meeting.
• Converses with hotel department heads to plan execution of group details prior to group arrival (bagging meters, arranging parking for busses, wedding gift bag delivery, etc.).
• Enters bookings and pulls contracts from Delphi to assist sales managers. Researches and qualifies prospects.
• Enters data in Delphi that will help Sales Team to provide better service to clients.
• Replies to direct and third party Request For Proposals.
• Enters pertinent notes from past events into Delphi so info is easy to find.
• Organizes and maintains files.
• Completes weekly and end of month Pick Ups in Delphi.
• https://careers.accor.com/global/en/job/area-sales-specialist-in-21c-museum-hotel-lexington-lexington-united-states-jid-53054