Assistant Banqueting Manager

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

We are looking for an experienced Banquets Assistant Manager to join the team at SLS Barcelona. Under the guidance of the Director of Banqueting, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.

• Provide warm, sincere and engaging service.
• Ensures smooth and efficient functioning of the Banquet Department on a daily basis.
• Responsible for the timely, precise and expert execution of all banquets functions
• Creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator.
• Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives.
• Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
• Ensures departmental adherence to, and awareness of Health & Safety standards
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Uphold the highest standard of internal and external customer service at all times.
• Ensure service is within the standards of SLS Barcelona.
• Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
• Maintain high staff morale and team spirit within the department.
• Performs any and all other tasks as assigned.