Assistant Club Lounge Manager

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The Assistant Club Lounge Manager is responsible for the day‑to‑day management of the Club Lounge, in the absence of the Club Lounge Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.

• To be a visual presence in the Club Lounge, in the absence of the Club Lounge Manager.
• To run the shift and allocate daily roles to team members in the absence of the Manager.
• Represent the Club Lounge in any meeting, in the absence of the Manager.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards
• To maintain operational stock levels and order as required
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Club Lounge Manager of the issue and any action taken.
• Take all opportunities to up-sell and create sales daily with all colleagues on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.https://careers.accor.com/global/en/job/assistant-club-lounge-manager-in-fairmont-cheshire-knutsford-united-kingdom-jid-81553