Assistant Conference and Banqueting Manager

Conference and Banqueting professional to join our team here at the Sheraton Grand Hotel and Spa, Edinburgh as Assistant Manager.

Sheraton Grand Hotel & Spa is one of Scotland’s leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 in our Edinburgh Suite as well as flexible meeting spaces catering for a wide variety of events and conferences.

As our ideal candidate, you will have at least 2years experience in events and banqueting and be able to manage a large team

Duties include, but are not limited to 

• To manage the day to day operation of the Banqueting Department, with the support of the C&B Manager
• Pro-active leadership and development of the  team to ensure  key targets are achieved.
• Liaising with the C&B manager  to create a working environment that supports organizational and core values
• To deliver outstanding customer service

Essential functions of the role include:

• Develop key strategies, with the C&B manager and the team in identifying key customer needs and work with them to develop initiatives  to meet/exceed these needs.
• To provide regular feedback to management including the  Events Manager, and other managers as appropriate on operational issues, standards and procedures.
• Working with the team to develop strategies to enhance customer service and core standards – taking a ‘back to basics’ approach.
• Manage both Banquet Operations through effective leadership and development of the team to ensure key targets are met.  This will involve taking a ‘hands-on’ approach to ‘lead by example’ and demonstrate best practice.

Supportive functions include:

• Ensure full liaison with other members of Hotel teams through Daily ops meetings, departmental meetings
• Develop strong communication strategies with  all members of the Banqueting team
• Develop good working  relationship with others including the kitchen team and event planning teams,
• Develop and maintain excellent working relationship with other departments in the hotel

Requirements:

We are looking for someone who is energetic and self-motivated with a “can do” attitude and who is ready to take the next step on your career path.

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

• Extensive Knowledge of Internet/MS Office applications and related IT preferred.
• Lead and support the team
• To project a pleasant and positive professional image to all contacts at all times
• Great Customer Service Skills – Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
• Excellent command of English language (verbal and written)

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.

So why work for the world’s largest hospitality company?

• A competitive salary plus free meals whilst on duty.
• https://careers.marriott.com/assistant-conference-and-banqueting-manager/job/22B34C35C2BE8C4E3A14AF8975AD30FA