Assistant Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.

About the role
​Four Seasons Resort Nevis is seeking an Assistant Director of Housekeeping to ensure our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. They assume a very hands on management of the day to day operation of the Housekeeping and Laundry Department by establishing and controlling planned cleaning schedules, and working closely with the Front office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards.

What you will do

– Department Leadership: Manage, train, schedule, and evaluate all Housekeeping staff. Conduct interviews, performance evaluations, and corrective actions as needed. Promote communication and teamwork across the department

– Operational Excellence: Oversee daily operations to ensure rooms and public spaces meet Four Seasons standards. Assign daily tasks, monitor productivity, and inspect all areas of responsibility. Establish detailed cleaning and preventive maintenance programs to preserve the quality and appearance of all furnishings, fixtures, and equipment.

– Guest Service: Handle all guest interactions with the highest level of professionalism. Respond promptly and accurately to guest requests and special requirements, resolving concerns effectively. Coordinate Housekeeping services for Residence owners as needed.

– Financial Management: Support departmental financial goals by monitoring labor, supply, and contract expenses. Maintain accurate inventory records for linens, uniforms, and supplies. Participate in periodic inventories and recommend corrective actions. Assist in preparing the annual labor and operating budgets and propose capital expenditures.

– Laundry and Valet Oversight: Ensure efficient and high-quality operations of the Laundry/Valet department, providing support and direction if needed.

– Safety and Compliance: Promote and enforce safe working practices, proper chemical handling, and equipment maintenance. Respond swiftly and effectively to all safety or emergency situations.

Guest Satisfaction: Handling guest requests, resolving complaints and ensuring exceptional service. – Purchasing, Inventory and Budget: Ordering and managing supplies, equipments and controlling labor/operating expenses. Assist in preparing the annual labor and operating budgets and propose capital expenditures.

– Departmental Coordination: Working with other hotel departments ( like Front Desk, Engineering, Food & Beverage) for seamless guest experiences

What you bring

– College degree, preferably in Hotel Management.

– Minimum of 2 years in Housekeeping Management roles and 5 years in Housekeeping Department position.

– Proven ability to motivate and lead a large, diverse team.

https://careers.fourseasons.com/us/en/job/REQ10366809/Assistant-Director-of-Housekeeping