Assistant Front Desk Manager

JOB SUMMARY

Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. The AFOM is responsible for achieving a hotel’s revenue and room sales objectives ensuring the appropriate Marriott Standard of service for our guests, keeping a close eye on cost and helping the hotel achieve success. The AFOM supervise the work of Front Office associates in all areas and perform checks to ensure compliance with the requiring quality standards on a day-to-day basis. Strives to ensure guest and employee satisfaction

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., share withs, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

In return for your hard work, we give you…

• Service Charge & Commissions
• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
• £5 breakfast when staying in any of our European hotels
• Discounted food & drink in restaurants and bars at Marriott International hotels
• Discounts for your friends and family
• 28 Holiday days (increasing with length of service)
• Paid breaks and free meals on duty
• Employee Assistance Program
• Company Pension Scheme
• Cycle to Work and EyeCare schemes
• Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
• Wellness and mental health programmes
• Amazing staff parties & activities
• Length of Service and monthly recognition awards and gifts
• World class training and development
• Unlimited career opportunities (internationally and locally)
• …and much more

Where you will work:

https://careers.marriott.com/assistant-front-desk-manager/job/A7027BEB48E80C0F81554DB9DF8574C4