Assistant Front Office Manager

We are looking for a confident experienced Assistant Front Office Manager to join us at The Hoxton, Shepherd’s Bush.

You will be responsible in assisting the Front Office Manager in the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests. You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.

Our fourth London Hoxton is located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant – Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.

What you’ll do…

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
• Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
• Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups
• And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams.

What we’re looking for…

• Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
• https://careers.accor.com/global/en/job/assistant-front-office-manager-in-the-hoxton-shepherds-bush-london-united-kingdom-jid-104978