Assistant Front Office Manager

… as Assistant Front Office Manager (m/f/d) at the Munich Marriott City West!

Who we’re looking for…

You’re a passionate host who keeps a cool head even in the hustle and bustle of a busy hotel day. You understand exactly how our guests think, what they want, and how to win them over.

You structure your shift, know your way around the systems, and always have your colleagues’ backs when challenges arise. You take ownership of projects, support the Front Office Manager in their responsibilities, and step in for them in their absence.

What your responsibilities are…

• You share responsibility for the complete Guest Journey — from booking confirmation, preparation, and arrival, through the stay, all the way to departure and invoicing

• You lead the operations and ensure the smooth running of shifts at the front desk

• You’re well-versed in digital hotel systems, stay current with digital developments, and pass that knowledge on to the team

• You monitor compliance with processes, support the team, and continuously optimize workflows

• You find new ways to make the Guest Journey more personal and more efficient at the same time

• You ensure clear and professional communication with other departments such as Housekeeping, Accounting, etc.

• You are present with guests, take a genuine interest in their experiences, and are a pro when it comes to complaint management

• You are responsible for the operational leadership of the Front Office team

• You share responsibility for developing your team and trainees, and genuinely enjoy passing on your extensive knowledge

• You support the recruiting of new team members

• You provide new team members with a professional onboarding experience and a motivating work atmosphere

• You are a true team player across all hotel departments and with the leadership team

What we’re looking for in you…

• At least 2 years of relevant front office experience in the hotel industry, plus initial leadership experience

• A fantastic presence — charming and convincing through your professionalism

• A natural communicator with very good German and English skills

• Your winning personality, can-do attitude, and hands-on mentality are a natural part of who you are https://careers.marriott.com/assistant-front-office-manager-m-f-d/job/4A8511C7D1D22010E7B4D5CC36F9A7AE