Assistant Front Office Manager

Hilton Baltimore Inner Harbor is looking for a motivated Assistant Front Office Manager to join the Front Office Department and lead the PM shift. This 757-room property is located next to Oriole Park at Camden Yards. This position reports to the Director of Front Office, overseeing a department of up to 35 team members, with 2 to 5 Team Members on shift.

We’re looking for a motivated hospitality professional with 1–2 years of experience in a Front Office supervisory role within a high-volume hotel environment, ideally in a convention or large-scale property. The ideal candidate has open availability, a strong background in customer service, and is eager to grow their career in hospitality. They are passionate about delivering exceptional guest experiences and thrive in fast-paced, service-driven settings.

Shift Pattern: PM shifts, starting as early as 2PM and ending as late as midnight, over weekdays, weekends and holidays, as needed.

Salary: $57,000 – $62,000 per year
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting,
• https://jobs.hilton.com/apac/en/job/HOT0BXOR/Assistant-Front-Office-Manager-Hilton-Baltimore-Inner-Harbor