JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
https://careers.marriott.com/assistant-front-office-manager/job/551B3D7F88E2DD664B95D530406C22AA
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
JOB DESCRIPTION A Bellman is responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Bellman, you will be responsible for transferring and storing guest luggage and responding to guest requests in the […]
In this role, you will be responsible for the supervision of all aspects of the Guest Service Department functions, with special focus in guest satisfaction, HHonors, VIP guests, property top 100 guests. Directs and maintains a service attitude which serves as a guide to respective Team. Maintains a respectful, knowledgeable Guest Service Desk presence ensuring […]
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members […]
A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor […]
Position Purpose The Facility Management Supervisor will manage the maintenance, repair of the hotel buildings, grounds and contents in a cost-effective manner, and ensure the efficient and safe operation of all plant and equipment. The role will be responsible for all security, fire prevention and safety issues, establishing and maintaining good working relationships with the […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
