Company Description
Assistant Front Office Manager
As a Assistant Front Office Manager you will be responsible for providing excellent service and maintain overall efficiency of set standards for the Front Office function and be accountable for the hotel’s performance.
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Job Description
Join our dynamic team as an Assistant Front Office Manager at our prestigious hotel in Dubai, United Arab Emirates. We’re seeking an enthusiastic and customer-focused professional to support the Front Office operations and deliver exceptional guest experiences in one of the world’s most exciting hospitality destinations.
- Assist in managing daily Front Office operations, ensuring smooth check-ins, check-outs, and guest services
- Lead and inspire the reception team to create memorable and effortless experiences for our guests
- Coach and develop team members, fostering a supportive and collaborative work environment
- Work closely with the Duty Managers to implement selling strategies and maximize occupancy rates
- Support the Front Office Manager in various Head of Department tasks, including compliance and departmental budgeting
- Monitor and optimize room rates, manage overbooking levels, and ensure maximum revenue generation
- Resolve guest concerns promptly and professionally, maintaining high levels of customer satisfaction
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Maintain the highest standards of professionalism and appearance in the Front Office area
- Stay updated on local attractions, events, and services to provide informed recommendations to guests
Qualifications
- Proven experience in hospitality, preferably as a Duty Manager or Assistant Front Office Manager
- Strong leadership skills with a passion for team development and coaching
- Excellent customer service skills and the ability to create memorable guest experiences
- Proficiency in front desk operating systems, preferably Opera; understanding of GDS is a plus
- Outstanding communication and interpersonal skills
- Ability to work effectively in a fast-paced, multicultural environment
- Flexible with work hours, including evenings, weekends, and holidays
- Strong problem-solving skills and ability to make quick, sound decisions
- Detail-oriented with excellent organizational and multitasking abilities
- Fluency in English; knowledge of Arabic or other languages is advantageous
- Passion for the hospitality industry and a commitment to excellence
- Ability to work collaboratively within a team and across departments
- Eligibility to work in the United Arab Emirates
