Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

  • Consistently offering professional, friendly and engaging service
  • Providing day to day operational and managerial support for Front Desk, Concierge & Butler, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
  • Assisting the Front Office Manager and Director of Front Office in all aspects of the department
  • Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
  • Training, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor
  • Reviewing arrivals, and ensuring that special requests are met, so that service is anticipatory
  • Ensuring accurate billing is completed upon guest departure
  • Acting as a liaison for all departments within the hotel
  • Following all safety policies, including emergency procedures and vehicle policies
  • Supporting Company and Hotel policies and procedures including  promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives
  • Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
  • Establishing initial department training as well as ongoing training on new systems, programs and processes in the department
  • Ensuring service standards are met with respects to guest satisfactiohttps://careers.accor.com/global/en/job/assistant-front-office-manager-in-fairmont-jasper-park-lodge-jasper-canada-jid-93072

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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