Assistant Front Office Manager

Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience – it provides luxury living in the heart of one of the world’s most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer’s delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities.

What is in it for you:

• Grow your career while achieving optimal work life balance in Telluride, Colorado
• Employee benefits include; Medical, Dental, Life, Short-term Disability and 401k. Wellness programs offered and include a season ski pass.
• Join an engaging culture, an excellent team, and a property with a long history of success
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Assist in leading and managing all aspects of the Front Office Department while creating a positive and engaging culture.
• Ensure all service standards are followed with friendly and engaging service, actively seeking guest satisfaction and colleague feedback.
• Handle owner & guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our owner & guests.
• Assist in recruitment, regular training, counseling and re-coaching to ensure consistency of service standards.
• Participate in the Manager on Duty Program including property Emergency Response and Safety programs, insuring training and compliance with safety procedures
• Assist the Front Office Manager with administrative tasks including vehicle fleet tracking and maintenance, run sheets, invoicing, scheduling, and weekly trainings.

Your experience and skills include:

• Service-focused personality is essential and previous leadership experience required
• Ability to work independently and make educated decisions
• Prior experience working with Resort Data Program or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Highly organized, results oriented with the ability to be flexible and work well under pressure
• Ability to lead by example, believe in a strong team culture and set the scene for high performance