Assistant General Manager

From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our team as an Assistant General Manager.

Job Purpose

Under the guidance of the General Manager, this position will be required to lead and inspire the hotel team to achieve Company and Hotel business objectives. This position will be responsible for the planning and managing of the room and related areas’ operations of the hotel to achieve guests’ satisfaction and quality service while meeting and exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel.

Duties & Functions

• Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings
• Ensure compliance of brand standards, operating procedures and policies
• Determines the direction, support, training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise
• Directs all activities of the Front Office, Housekeeping, and Engineering Departments and communicates with other departments to ensure complete guest and associate satisfaction
• Attends bimonthly management lobby/hotel functions
• Monitors and reviews guest comments via ReviewPro to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary
• Ensure Front Office, Housekeeping, and Engineering Departments efficiencies and service levels through scheduling and monitoring staffing levels
• Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues
• Complete and issue employee evaluations upon approval of the General Manager.
• Participates in Fire Safety and Loss Prevention programs

Additional Responsibilities

https://careers.accor.com/global/en/job/assistant-general-manager-in-miami-midtown-hyde-miami-united-states-jid-82653