Assistant Guest Experience Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

 

 

 

About the role
The Assistant Guest Experience Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotels/resorts. It report to the Director of Guest Experience.

 

What you will do

 

  • Ensure top VIPs (Elite, HRG, and other Guests selected by GM, RM, DOR, DGE) point of contact prior to arrival until departure for the arrangement of their stay.
  • Build meaningful connections and maintain strong relationships with guests, special focus on elite, HRG and return to property, addressing their inquiries, concerns, and feedback promptly and professionally.
  • Proactively seek opportunities to enhance their experience during their stay.
  • Coordinate efforts across departments to create lasting memories for guests celebrating special occasions.
  • Coordinate the meet and greet for VIPs arrivals.
  • Coordinate the GEM program to have other managers support experience of non-VIP guests.
  • Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra
  • https://careers.fourseasons.com/us/en/job/REQ10363347/Assistant-Guest-Experience-Manager

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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