Assistant Head Butler

Assistant Head Butler

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

As Assistant Head Butler, you will support the Head Butler in orchestrating this hallmark service, ensuring that every guest journey, from pre‑arrival to departure, is seamless, anticipatory, and deeply memorable. This role is ideal for a luxury service professional with impeccable attention to detail, a passion for creating meaningful guest connections, and the ability to lead and inspire a team in delivering truly bespoke experiences. The Butler programme is the heart and soul of the St. Regis legacy—high‑touch, personalised, and exquisitely delivered.

Key Responsibilities

• Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
• Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
• Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
• Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
• Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
• Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
• Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
• Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
• Promote collaboration across Front Office, Housekeeping, and other operational departments
• Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance
• Assist with departmental cost control, inventory management, labour planning, and operational reporting

Core Competence

We are seeking a sophisticated and service‑driven professional who brings elegance, presence, and an unwavering commitment to excellence. You should have:

• Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
• Strong decision‑making and problem‑solving skills, with a calm and confident presence.
• Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence.
• A passion for personalised, anticipatory service and consistently flawless execution. https://careers.marriott.com/assistant-head-butler-pre-opening-the-st-regis-london/job/129CFF602CCAA5F662EEA842D6966343