Assistant Manager – Front Office

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

#BELIMITLESS #workyourway #accor pacific careers

About the job…

As Assistant Manager – Front Office, you will be the hotel representative in the absence of the Rooms Division Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent full time position, 38 hours per week.

Key responsibilities:

• Responsible for the day to day operations of the hotel across all departments
• The position will liaise closely with other department heads in the Hotel
• The role is primarily responsible for ensuring a high level of customer service at all times
• Optimise Hotel occupancy to attain the highest possible occupancy and average rate
• Ensure customer/guest and staff needs are met

About you…

Experience:

• Previous supervisory or management experience within a Hotel Front Office department.
• Previous experience using OPERA Cloud, checking in and out guests in a 200+ Hotel
• A driven problem solver with a creative approach to delivering the ultimate guest experience
• An outcome driven approach to performance and results, striving to achieve excellence.
• Proven strong Microsoft office skills and clear communication
• Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
• A positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including week-ends and public holidays.
• A flexible and adaptable approach to be able to respond to a variety of different work situations

Please note: Full working rights for Australia required, we are unable to sponsor for this position.