Assistant Manager Outlet

Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.

We are seeking an enthusiastic and detail-oriented Assistant Manager Outlet to join our dynamic team in Kochi, India. In this pivotal role, you will oversee the daily operations of our outlet, ensuring exceptional service delivery, operational excellence, and guest satisfaction. You will lead a diverse team while maintaining our commitment to quality, efficiency, and innovation. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced hospitality environment.

• Oversee daily operations of the outlet, ensuring smooth service delivery and strict adherence to operational standards and brand guidelines
• Supervise, train, mentor, and motivate outlet staff, including servers, kitchen personnel, and support staff, while fostering a positive and inclusive work environment
• Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction, attentive listening, and proactive feedback management
• Monitor and control food and beverage costs, inventory levels, and stock rotation to optimize profitability and minimize waste
• Ensure full compliance with health, safety, and hygiene regulations, conducting regular inspections and audits to maintain the highest standards
• Manage reservations, table allocations, and guest flow to maximize outlet capacity, revenue, and operational efficiency
• Prepare, analyze, and present operational reports, including sales figures, labor costs, performance metrics, and key performance indicators
• Implement and maintain quality assurance procedures for food presentation, taste, consistency, and overall service excellence
• Address guest complaints and concerns promptly and empathetically, implementing corrective measures and follow-up actions as necessary
• Collaborate with the culinary team to develop innovative menus, seasonal offerings, and promotional initiatives that drive revenue and guest engagement
• Conduct staff briefings, performance reviews, and one-on-one coaching sessions, identifying training needs and creating development opportunities
• Manage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods while maintaining labor cost efficiency
• Liaise with other departments to ensure seamless coordination and support for overall organizational success
• Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with organizational brand guidelines and expectations
• Analyze guest feedback and operational data to identify trends, opportunities for improvement, and innovative solutions

• Minimum 5-6 years of progressive experience in food and beverage operations management or outlet managementhttps://careers.accor.com/global/en/job/assistant-manager-outlet-in-novotel-kochi-infopark-kochi-india-jid-104110