Assistant Manager, Skai

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager, Skai

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the Restaurant Manager in overseeing the daily operations of SKAI, ensuring seamless service delivery and operational excellence.
• Lead, motivate and develop the service team to deliver personalized and memorable dining experiences.
• Drive guest engagement, anticipate guest needs, and effectively resolve feedback and service recovery opportunities.
• Ensure service, presentation, cleanliness, and food safety standards are consistently maintained.
• Manage reservations, seating arrangements, and manpower deployment to maximize operational efficiency.
• Partner closely with the Culinary team to deliver exceptional food and beverage experiences.
• Monitor outlet performance and contribute to revenue growth through upselling, productivity initiatives, and cost control measures.
• Conduct team briefings, training sessions, and coaching to build a high-performing and guest-centric culture.
• Support the achievement of guest satisfaction, financial, and quality targets in line with hotel and brand standards.
• https://careers.accor.com/global/en/job/assistant-manager-skai-in-swissotel-the-stamford-singapore-singapore-jid-99664