Assistant Night Manager

At Four Seasons Hotel Firenze, we are looking for a Night Assistant Manager who will acts as point contact during the overnight shift, taking great care of our guests and staff. A hands-on empathetic approach, a diligence in both safety and care, and a measured eye for detail with a reaching understanding of Hotel operations will be essential in the success of this candidate.

What you will do

• Manage the activities at the Front Desk during the overnight shift. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
• Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Interaction with guest will be in person and by phone.
• Review late arrivals, next day early arrivals and departures to plan for the next day’s activities to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assure that all financial and credit procedures are followed.  When taking a shift at the desk, follows up on credit problems. Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Check guests in and out in an efficient and friendly manner, using guest name whenever possible, and according to Four Seasons standards.
• Utilize a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and review room allocations for arriving guests.
• Coordinate front of house departments with night briefing.
•  Assist customers in all inquiries in connection with hotel services, in-house events, reservation calls.
• Take action in all matters related to the safety, security of hotel guests and  employees.
• Support with any other tasks within the division and/or any tasks assigned to by the management team.

What you bring

• High school education or equivalent experience.
• Must have at least 2 years’ experience in Front Desk preferably in a luxury hotel environment. Previous experience in the same role would be a plus.
• Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.
• Must have strong communication skills, ability to adapt to constant change within the Hotel and work effectively under pressure.
• https://careers.fourseasons.com/us/en/job/REQ10361037/Assistant-Night-Manager