Assistant Night Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.

Please note – this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).

Join our Team

Four Seasons Hotel Istanbul at the Bosphorus is looking for a passionate and dynamic Assistant Night Manager to oversee the overnight operations of the hotel.

In this key leadership role, you will ensure that service excellence, guest satisfaction, and safety standards are upheld throughout the night, while leading and inspiring the overnight team to deliver the legendary Four Seasons experience.

What you will do:

• Supervise all hotel operations during the overnight shift, ensuring consistent adherence to Four Seasons service standards across all departments.
• Act as the senior management representative during the night, making key decisions related to guest satisfaction, safety, and security in the absence of senior leaders.
• Prepare and review the Daily Revenue Report, ensuring the night audit process is completed accurately and on time.
• Coordinate closely with Front Office, Housekeeping, Concierge, Bell/Valet, and Room Service teams to guarantee seamless communication and service delivery.
• Conduct regular inspections of public areas and back-of-house spaces to ensure cleanliness, order, and maintenance.
• Resolve guest concerns or complaints with empathy, professionalism, and follow-through, ensuring glitches are logged, addressed, and prevented from recurring.
• Supervise, train, and motivate overnight staff, providing constructive feedback, coaching, and recognition to foster a high-performance culture.
• Maintain strong interdepartmental communication through accurate handovers and detailed reports for the next day’s operations.
• Monitor labor costs and scheduling to maintain service quality while optimizing departmental efficiency.
• Promote a safe working environment by adhering to all emergency and safety procedures (fire, medical, security incidents, etc.).
• https://careers.fourseasons.com/us/en/job/REQ10361284/Assistant-Night-Manager