Assistant Reservations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Reservations Manager

Department
Revenue & Reservations
Employment Type
Permanent – Full Time
Location
Qatar – Doha
Workplace type
Onsite

Key Responsibilities

Departmental Leadership & Daily Operations

  • Serve as the operational head of the reservations department, managing daily workflows, shift handovers, and agent schedules.
  • Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.
  • Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
  • Maintain high standards of data entry accuracy across all reservations to ensure clean revenue tracking and reporting.
    2. Direct Revenue Strategy Execution
  • Work directly with the Director of Revenue Management to implement daily rate changes, yield strategies, and stay controls (MinLOS, CTA/CTD) across the PMS, CRS, and OTAs.
  • Monitor daily inventory, room availability, and overbooking thresholds to optimize occupancy and prevent revenue spoilage.
  • Conduct regular rate parity checks across OTAs and metasearch channels, taking immediate action to address and resolve pricing discrepancies.
  • Manage group blocks, cut-off dates, deposit tracking, and billing details in close coordination with Sales and Revenue Management.

3. Channel & System Administration

  • Ensure seamless, error-free connectivity between the PMS, Channel Manager, CRS, and third-party booking channels.
  • Audit daily reservations for proper market segmentation, origin coding, rate code mapping, and travel agency commission structures.
  • Assist the Director of Revenue Management in setting up new promotions, rate plans, and packages across all distribution platforms.

4. Reporting & Communication

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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