Diploma
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POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping […]
JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve […]
Description: Duty Engineer – Maintenance participates in the preventive maintenance program of all-building equipment and rooms. Supervise train and inspect the performance of engineering staff ensuring that all procedures are completed to the hotel’s standards. Work closely with Engineer Supervisor/ Manager in scheduling work and setting priorities. Also make decisions in the absence of Engineer […]
POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts […]
Front Office Overseas Intern 40 hours, 5 days per week Duration of internship: 6-12 months About the Job Based at Mandarin Oriental Qianmen, Beijing the Front Office Overseas Intern will support the hotel’s Front Office team in delivering exceptional guest service and ensuring smooth daily operations. This role plays a key part in creating […]
