Assistant Restaurant Manager

Recognized as the #2 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

The Assistant Restaurant Manager will work closely with the Hotel’s Food & Beverage outlets management team during the peak summer season. Responsibilities include:

• Provide on-the-floor supervision, support, and coaching to employees to maintain service standards
• Oversee day-to-day operations and anticipate needs for upcoming events
• Ensure compliance with service essentials, steps of service, and brand standards
• Review and respond to guest comments in a timely and professional manner
• Assist in conducting shift briefings and departmental meetings
• Maintain overall cleanliness and safety of the outlets
• Develop effective working relationships with all supporting departments
• Adhere to all corporate, hotel, and departmental policies and procedures, including Health & Safety guidelines
• Perform other duties as required within the department

A competitive salary starting at $55,765 is offered for this position.

Your experience and skills include:

• Minimum 1-2 years supervisory or management experience in Food & Beverage, preferably in an upscale hotel or restaurant
• Strong interpersonal and problem-solving abilities with a service-focused personality
• Valid Serving it Right Certification and FoodSafe Level One
• Flexibility to work various shifts, including early mornings, late nights, weekends, and holidays
• Wine knowledge (WSET Level 2 or above) and Hospitality diploma/degree are assets

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking
• https://careers.accor.com/global/en/job/assistant-restaurant-manager-temporary-in-fairmont-empress-victoria-canada-jid-55090