Associate Field Services Technology Manager

***This role is based at the Waldorf Astoria Chicago***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, industry-leading technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Field Services Central team reporting to the Manager Technology Field Services, you will support technologies at the hotel, including IT CapEx projects, and major hotel group events.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• This is an onsite hotel-based position in Chicago that may include weekends and holiday schedules as emergencies or projects call for with the assigned Field IT team.
• Interact with hotel team by supporting the technology needs of business operations including attendance of daily Hotel Operations Meetings, and if necessary, assist hotel guests/clients to deliver on Hilton’s Customer Promise.
• Manage and action open/active requests or incidents to ensure successful resolution using Hilton’s ServiceNow platform including other 3rd-party vendor support processes.

How you will collaborate with others:

• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members.
• Problem solvers, who guide the department’s progress and who advise on important issues to facilitate the way we make decisions.
• Supporters of ongoing training and building a Culture of Learning.

What projects you will take ownership of:

• IT CapEx projects for the hotel including network upgrades, server/workstation refreshes and manage hotel technology installations by Hilton approved 3rd party vendors.
• Hotel opening and conversion related projects as needed.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or related field
• Experience working in a help desk or technical support environment
• https://jobs.hilton.com/apac/en/job/COR0157W/Associate-Field-Services-Technology-Manager