Asst. Credit Manager

Under the general guidance and supervision of the Director of Finance & Business Support and within the limits of IHG Policies and procedures and local condition, responsible for the collection of Hotel accounts receivables and the processing/granting/controlling of credit facilities.

Provides supervision and direction to Hotel Bill Collectors. Interacts, cooperates with Hotel Guest on matters of credit and collection of same.

Interacts, cooperates with Departments such as, but not limited to sales, food & Beverage and Front Office. Interacts through Director of Finance & Business Support with General Manger on matters of credit.

Interacts, cooperates with other sections of Accounts and Hotel departments as appropriate.

At InterContinental Hotels Group^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Supervises and participates in collecting all outstanding accounts receivable of the Hotel within established standards.
• Supervises and processes the granting of all credit applications in accordance with Hotel Policy and Procedure.
• Recommends the cancellation of Credit facilities to hotel users based on payment record.
• Ensures hotel credit policy is adhered to by all concerned.
• Ensures customers invoices are prepared in accordance with their requests and Hotel Policy and procedure.
• Handles investigation – requests of Hotel Guests on matters of invoicing.
• Ensure accounts receivables over 60 days are promptly pursued for collection.
• Ensures “Walk out Reports” are forwarded from Front Office promptly for investigation and further action.
• Recommends improvements to operation as appropriate.
• Submit (every three months) to Director of Finance & Business support , accounts, which he considers uncollectable.
• Prepares, Supervises the preparation of monthly statements and reminders
• Maintain filing systems as appropriate to needs of operation.
• Complies with Hotel’s Health, Safety policy.
• Performs related duties and special project as assigned.

PEOPLE:

• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Educate, train and motivate finance and accounting teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. Provide direction to hotel employees on how decision making impacts profits.
• Promote teamwork and quality service through daily communication and coordination with key department heads.

GUEST EXPERIENCE:

• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Ensure accounting practices, support the guest experience through payment options (example: credit card systems, room charges), inventory controls and financial dispute resolution.

RESPONSIBLE BUSINESS:

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