JOB SUMMARY
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Assisting in Managing Guest Services and Front Desk Operations
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises employees, understanding employee positions well enough to perform duties in employees’ absence.
Maintaining Guest Services and Front Desk Goalshttps://careers.marriott.com/asstmgr-guest-relations/job/5FCAD55E780A5209E7E1251575E084AA
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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