About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.
The Role of Assistant Front Desk Agent:
Four Seasons Hotel Madrid is looking for a Assistant Front Desk Agent to join our team. The Assistant Front Desk Agent is a central part of the Front Office Team whose main objective is to assist the Front Desk Agents and ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The main duties include:
· Assists in checking in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest.
· Arranges for luggage to be delivered to guest room.
· Assist in escorting Guests to the rooms and explains all the facilities.
· Checks guest out of the hotel.
· Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.
· Utilizes a variety of computer systems to assist in check guests in and out, run daily reports and select and block rooms for arriving guests.
· Answers to the Chat following the company standar
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
About Us Metropolitan Hospitality is a small hotel and restaurant management company on Vancouver Island Your day to day High energy and people oriented manager to head up our front office in a new, award winning Holiday Inn Express. Setting the tone to deliver truly memorable guest experiences from first moment to last. Every […]
A Personal Concierge is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Personal Concierge, you would be responsible for greeting and registering guests and checking guests out of the hotel […]
JOB DESCRIPTION Waldorf Astoria Orlando is looking for a Front Office Supervisor to join the Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. Want to learn more? Hotel Website, Facebook, Instagram Classification: Full-Time […]
The Hilton Motif Seattle is looking for a talented Front Office Supervisor to join their dynamic team! Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city’s finest restaurants, shopping, entertainment venues, museums and attractions. This sleek urban […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
