Banquet House Attendant

The Banquet House Attendant is passionate about service and thrives in a fast paced, changing environment.  With a keen eye for detail, the Banquet House Attendant ensures the room is set perfectly for each function to exceed guest’s expectations.  The colleague is adaptable and assists clients with all last-minute changes.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Performs opening and closing procedures and side-work duties.
• Is familiar with fire extinguishers, locations and know how to use them.
• Ensures overall guest satisfaction. Ensures line by line delivery of Banquet Event Order requirements for setup.
• Follows service essentials at all times.
• Handles all guest, event planners and manager inquiries knowledgeably and proficiently.
• Is aware of all business within hotel on a daily basis and able to guide guests accordingly or obtain effective and prompt assistance.
• Consistently offers professional, engaging and friendly service according to Raffles standards of service.
• Sets up rooms & function areas in the hotel, sets up tables, chairs, dance floors, staging, linens and assists with tabletop setup as directed.
• Is presentable at all times and respect the Raffles grooming policies.
• Maintains standards of hygiene for food handling and presentation.
• Communicates clients’ requests to the management team in a timely manner.
• Maintains organization and cleanliness of banquet spaces and storage.
• Ensures that all banquet equipment is organized and in good condition.
• Partners with Banquet Team and AV vendors to ensure seamless delivery and set-up.
• Other duties as assigned.https://careers.accor.com/global/en/job/banquet-house-attendant-in-raffles-boston-boston-united-states-jid-92413