Banquet Houseperson

We are seeking a dynamic and service minded individual to join our luxury Banquet team as a AM Banquet Houseperson /Set-Up. This unique role wears many hats while giving the highest level of service.

• Set up meeting rooms according to banquet event order forms and documents to ensure set up meets and exceeds guest expectations.
• Life, move and set-up bulky materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage in a neat and organized fashion.
• Maintain established cleaning schedule of all meeting rooms ensuring rooms are presentable at all times.
• Interact with guests and respond to requests and needs to include, service changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints and communicate with manager to ensure Service recovery happens where possible in a timely fashion.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by Banquet & Sales management.

• Previous banquet set up or customer service experience preferably in a luxury hotel setting.
• A positive, can-do attitude and an ability to multi-task in a fast paced, exciting environment while working alongside a diverse group of colleagues.
• Thorough understanding of the Hotel Banquet operation or food and beverage department.
• Strong ability to professionally engage with guests and colleagues with a polished appearance and a poised demeanor.
• Ability to safely lift up to 50 pounds.
• A desire to learn and grow in a professional, fun and chic environment!
• High School diploma or equivalent preferred.
• https://careers.accor.com/global/en/job/banquet-houseperson-set-up-6am-2pm-in-sofitel-philadelphia-at-rittenhouse-square-philade-jid-52803