Banquets Office Coordinator

Banquets Office Coordinator 

Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of restaurant events. Assist in monitoring the guests’ needs and all phases of the operation. Comply with quality assurance expectations and standards.

Monitor the performance of others to ensure adherence to quality expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Perform other reasonable job duties as requested by Supervisors.

The Ideal Candidate must have:

• Excellent verbal and written communication skills in English

• Experience in banquet operations (preferably)

• Ability to multi-task and work in a fast pace environment

• Excellent computer skills in Excel and Word

• Excellent customer service skills

• Ability to work with a diverse team

• Able to work on evenings, weekends and holidays

• Flexible work schedule

• Previous hotel experience in a luxury resort (preferred)

• Previous banquets experience (preferred)