Restaurant Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Restaurant Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position: Oxbow Bar & Grill Restaurant Manager
Location: Fort Myers, Florida
Department: Food & Beverage
Reports To: Assistant Director of Food & Beverage
Status: Exempt
Job Summary
The Oxbow Bar & Grill Restaurant Manager is responsible for overseeing the daily operations of Oxbow Bar & Grill, ensuring exceptional guest experiences from arrival through departure while maintaining high service, quality, and operational standards. This leadership role is responsible for driving guest satisfaction, team member engagement, financial performance, cleanliness, safety, and compliance throughout all restaurant and bar operations. The Restaurant Manager will lead by example through a hands-on management approach while fostering a culture centered around hospitality, accountability, teamwork, and operational excellence.
Essential Functions
•Maintain compliance with Luminary Hotel & Co. and Mainsail Lodging & Development company core values, policies, and service standards.
•Create and maintain a positive, professional, and hospitality-driven atmosphere for guests and team members.
•Manage the daily operations of Oxbow Bar & Grill, including dining room, patio, bar, host stand, and service support areas.
•Ensure all guests receive exceptional service by actively monitoring the guest experience and resolving concerns promptly and professionally.
•Respond to all guest requests, complaints, accidents, incidents, and service recovery opportunities in a timely, attentive, courteous, and efficient manner with appropriate follow-up to ensure guest satisfaction and retention.
•Conduct consistent table touches and engage with guests throughout service to solicit feedback and build guest relationships.
•Respond to and manage all guest feedback platforms including Marriott GXP, Medallia, TripAdvisor, Google Reviews, OpenTable, Yelp, and all social media channels in a professional, timely, and hospitality-driven manner.
•Maintain awareness of online reputation trends and collaborate with Food & Beverage and Marketing leadership on guest sentiment and operational improvements.
•Assist bartenders, servers, server assistants, food runners, and hosts during meal periods and peak business demands.
•Supervise and direct daily shift operations while working closely with Assistant Managers, Supervisors, Culinary Leadership, Stewarding, and other hotel departments.
•Prepare weekly schedules according to business forecast, labor budgets, productivity standards, and operational needs.
•Monitor staffing levels to ensure exceptional guest service while achieving labor and financial objectives.
•Maintain accurate payroll records and approvals in accordance with company payroll deadlines and policies.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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